Terms and conditions
TERMS & CONDITIONS
oobyte social commerce platform
operated by ooblee Alpine GmbH
Version | 2.0 (draft) |
Version date | April 2026 |
Replaces | v1.6 (11/25) published at legal.oobyte.net |
Scope of this revision | Alignment with EU consumer protection law and GDPR on the basis of the internal legal review dated April 2026. Ten issues addressed: seller identification, product categories, withdrawal right, returns, warranty, payment and VAT disclosure, delivery default, force majeure, contract language and GDPR Art. 13 notice. |
1. About us
ooblee Alpine GmbH (hereinafter referred to as oobyte, we, or us) operates a multilingual social commerce platform for local and online businesses and their customers in the region via an app for mobile devices (Android, iOS) and web (www.shop.oobyte.net), that combines the advantages of an e-commerce platform and an online communication platform (hereinafter referred to as the oobyte platform).
1.1 Legal identity of the provider
Full legal name | ooblee Alpine GmbH |
Registered office | Am Tabor 36, 1020 Vienna, Austria |
Commercial register | Commercial Court of Vienna, FN 628468v |
Austrian tax number | 07 473/4070 |
VAT identification (UID) | ATU80851534 |
Legal representative | Mirko Prelević, Executive Director (managing director) |
Customer service email | |
Customer service telephone | +43 676 9312818 |
Web | www.shop.oobyte.net | legal.oobyte.net |
The information above constitutes the mandatory provider identification required under Art. 5 of Directive 2000/31/EC (E-Commerce Directive) and Art. 6(1) of Directive 2011/83/EU (Consumer Rights Directive). It is reproduced in the Impressum/Imprint published on the oobyte platform and on legal.oobyte.net.
1.2 Scope of these Terms and Conditions
These Terms and Conditions (hereinafter the "Terms and Conditions" or the "Agreement") govern your rights and obligations in relation to your access to and use of all segments of the oobyte platform and the related services, some of which are provided by third parties (collectively, the "oobyte Services"). The oobyte Services include a social network through which registered users communicate with each other (hereinafter the "oobyte Network") and the facilitation of transactions between Business Customers and End Users, including activities to initiate such transactions (hereinafter the "oobyte Marketplace").
If any provision of these Terms and Conditions is held to be invalid, the remaining provisions shall not be affected and shall remain in full force and effect. The current version of these Terms and Conditions is available at any time at legal.oobyte.net, where a contact form is also provided for questions.
1.3 Contract language
These Terms and Conditions are drafted in English. Where translations into other languages are provided on the oobyte platform, the translations are offered for information only; in the event of any inconsistency, the English version shall prevail. For consumers habitually resident in a Member State of the European Union whose mandatory consumer protection rules require local-language communication, the local-language version of pre-contractual information will also be made available through the oobyte platform prior to order confirmation, without prejudice to the precedence of the English version for the interpretation of these Terms and Conditions.
2. The oobyte platform and the oobyte services
oobyte is a social marketplace platform that combines features of a social and recommendation network with those of an e-commerce platform.
The oobyte platform is characterised by the following features:
• the oobyte Network, a social network focused on the local community whose members are registered users;
• the oobyte Marketplace, used by Business Customers to showcase their product catalogue, including new or discounted products or services.
2.1 Product categories
The oobyte Marketplace features products belonging to the following categories (hereinafter the "Catalogue Categories"):
• Beauty & Personal Care;
• Fragrances & Perfumery;
• Skin Care;
• Fashion & Sport;
• House and Garden;
• Baby Products and Toys.
oobyte may add, rename, merge, split or discontinue Catalogue Categories, and may introduce additional verticals, at its reasonable discretion and without having to reissue these Terms and Conditions, provided that such changes do not reduce rights already acquired by Users and Business Customers in relation to orders already placed. The list of currently active Catalogue Categories is at all times visible on the oobyte platform.
2.2 User types
The oobyte platform and the oobyte Services can be used as an End User, an Affiliate Partner or a Business Customer.
End Users are users who use the oobyte Network and the oobyte Marketplace for private purposes, i.e. who purchase and use the products and services offered on the oobyte Marketplace for non-commercial and non-professional purposes (hereinafter also referred to as "End User" or "End Customer").
Affiliate Partners are users who aim to earn additional income in a legal and transparent way by recommending the oobyte platform, specific Business Customers or specific goods on the platform to End Users.
Business Customers are users who use the oobyte Network and the oobyte Marketplace to sell and offer their products and services in the context of their commercial or freelance activity. The online shops operated directly by oobyte are a subset of Business Customers and follow the same rules and limitations applicable to this type of user.
The three types of users are collectively referred to in these Terms and Conditions as "Users".
2.3 Mediation role of oobyte
As a marketplace, oobyte is limited to mediating the contractual relationship between End Users and Business Customers. A contract for the purchase of goods or the use of a service is therefore concluded exclusively between the respective Business Customer and the End User. Accordingly, no claims arising out of such a purchase or service contract may be asserted against oobyte, subject to Section 12 (Legal guarantee) and to the operational guarantees given by oobyte directly to End Users in Section 10 (Right of withdrawal) and Section 11 (Returns and refund operations).
Some of the price reductions that are displayed to the End User in the Shop Profile of the Business Customer are not implemented by the Business Customer but by oobyte directly, in accordance with Sections 16.2 to 16.5 (Special Conditions for Business Customers). In those cases oobyte acts as a commercial sponsor of the reduction and not as the seller of the goods.
3. Unauthorised use
The oobyte platform may not be used for illegal or unauthorised activities, in particular for activities that violate these Terms and Conditions or applicable law.
In particular, Users are prohibited from all activities, including uploading, posting, displaying, transmitting files or data and other forms of publication of information, which (i) may be related to the infringement of third-party intellectual property rights, cybercrime, online abuse or other illegal activities; (ii) may jeopardise the functionality of an oobyte Service or the oobyte platform as a whole; or (iii) through the improper use of information on the oobyte platform may cause harm (e.g. spreading viruses, malware or other malicious software, sending spam, carrying out DDoS attacks, hosting phishing sites).
It is prohibited to spread or support hate speech, terrorism, pornography, racism or any other form of discrimination, exploitation of children, hatred of any kind, violence, self-harm, insults, threats, slander, invasion of privacy or harassment of persons who use the oobyte platform or provide services or technical support.
It is not permitted to post or upload personal data without the consent of the data subjects or another lawful basis. The same applies to confidential information, sensitive medical data and sensitive private or business data for which there is no lawful basis or explicit consent.
oobyte does not use a mechanism to automatically review user-generated content. oobyte has the right to review such content and to take action where required by law. If oobyte determines that the content of a user account violates statutory provisions or these Terms and Conditions, in particular this Section 3, oobyte may block or delete the content at any time and without prior notice and, if necessary, take legal action.
If oobyte detects a violation by a User of one of the provisions of this Section 3, or if there are factual indications of other improper use of the oobyte platform (e.g. fraudulent actions in relation to an oobyte Service), oobyte may temporarily block the oobyte Services made available to that User. Prior to such a temporary blocking, oobyte will inform the affected User of the intended blocking, communicate the reasons and give the User the opportunity to comment within four weeks. The User's statement must be submitted as part of oobyte's internal complaint management through customer support. After receipt of the statement, oobyte will re-examine the facts and decide again on the intended blocking. If oobyte determines that no violation has occurred, oobyte will refrain from blocking. If the violation is confirmed, oobyte will inform the User about the blocking in electronic form, stating reasons, at the same time as the blocking takes effect. If the affected User does not comment within the period set by oobyte, or repeatedly violates this Section 3, oobyte is entitled to terminate the user contract and to delete or permanently block the user account. In that case oobyte will inform the User of the termination and deletion 30 days before it takes effect.
4. Registration, user account and conclusion of the user contract
In order to use the oobyte platform and the oobyte Services, the User must register as an End User, an Affiliate Partner or a Business Customer and create a user account with at least the following information: username, first name, last name, postal address (optional for End Users, mandatory for Business Customers), and email address. The User agrees that the email address provided during registration is the primary means of communication with oobyte. Business Customers must also provide a telephone number. oobyte reserves the right to reject a username on justified grounds.
The prerequisite for registration is that the User is a natural person of legal age, a legal person or a partnership. Natural persons who have not reached the age of 18 are not permitted to register and use the oobyte platform.
The User is obliged to provide the data required for registration truthfully and completely and to update the data if it changes. Each User may create only one user account. The user account is non-transferable.
By submitting the registration form through the web page or the mobile app, the User makes a voluntary offer to conclude a user contract with oobyte and expressly accepts these Terms and Conditions. Before submitting the form the User has the option of cancelling the registration process or correcting information at any time by closing the browser window or the app. Immediately after submission the User receives an email confirmation, which constitutes acceptance of the user contract by both parties.
Upon successful registration, a user account is created and can be accessed with the email address and the password chosen during registration. The password can be changed by the User at any time in the password-protected user area. The User must keep access data secret and protected from third parties. If the User discovers that access data is being used by a third party without authorisation, the User must inform oobyte immediately and change the password.
Access to the oobyte platform, and the creation and use of a user account, is free of charge for all Users. Business Customers may create a user account free of charge and present their product catalogue (the "Shop Profile"). Further details on the Shop Profile are set out in Section 16.1. Business Customers may also book fee-based services in addition to the user contract, as further described in Section 16. Subscription (Membership) status for any user type may be introduced and maintained by oobyte on terms communicated separately and subject to Section 17 (End User Membership) and Section 18 (Affiliate Partner Programme).
5. Forms of use of the oobyte platform
There are several ways in which a User may use the oobyte platform. The respective form of use is associated with different rights and obligations.
5.1 End Users
After setting up a user account (Section 4), End Users may use the oobyte Network to communicate with other Users, including through the oobyte Android or iOS mobile application and the oobyte web shop. End Users may create a user profile through which they post and share content, follow the profiles of other users and allow other users to follow their profile.
After setting up a user account, End Users may also use the oobyte Marketplace to purchase products and services from Business Customers.
5.2 Business Customers
Business Customers must be entrepreneurs within the meaning of sections 1 to 3 of the Austrian Commercial Code (UGB). A Business Customer who, as an entrepreneur within the meaning of sections 1 to 3 UGB, maintains a Shop Profile in accordance with Section 4 and the conditions in Section 16 of these Terms and Conditions may offer products or services on the oobyte Marketplace.
For a better presentation and promotion of their products and services, Business Customers may purchase additional services under the conditions set out in Section 16.
Business Customers may use the oobyte Network to communicate with End Customers. The Business Customer's Shop Profile also acts as the user profile for the oobyte Network.
Business Customers may also participate in the oobyte promo campaign on the oobyte Marketplace. In that case they operate a shop profile designated as "Promo Online Shop", which is managed by oobyte. Through the Promo Online Shop, oobyte markets selected products of the Business Customer for a short time as a final-step representative of the Business Customer and sells them to End Users. Promo participants may become traders after the promo period as part of the partnership programme. Further information is provided in the terms of use of the oobyte promo campaign.
5.3 Affiliate Partners
Affiliate Partners are Users who aim to earn additional income by recommending the oobyte platform, specific Business Customers or specific goods to End Users. Affiliate Partners also have access to all capabilities and privileges of End Users and may, in addition, become Business Customers by registering a Shop Profile.
6. Prices, VAT and payment by End Users
6.1 Price display and VAT
All prices displayed to End Users on the oobyte platform are gross retail prices, expressed in Euro and inclusive of the value added tax applicable at the rate in force in the End User's country of delivery at the time of purchase, as well as any other non-discretionary charge mandatorily included in the price under Art. 6(1)(e) of Directive 2011/83/EU. Any additional fee whose calculation cannot reasonably be made in advance (for example, a carrier surcharge that depends on the destination) is indicated as clearly as possible before the End User is bound by the contract.
Delivery charges, if applicable, are displayed separately, itemised by carrier and service level, prior to order confirmation and form part of the total amount payable shown on the order summary page.
Where an End User qualifies for a reduced-VAT jurisdiction, a VAT-free jurisdiction or an intra-EU cross-border flow subject to the One-Stop-Shop (OSS) or Import One-Stop-Shop (IOSS) scheme, oobyte applies the rate and regime required by the applicable law and issues the corresponding invoice.
6.2 Accepted payment methods
The following payment methods are accepted for End User orders placed on the oobyte platform:
• credit card and debit card (Visa, Mastercard, American Express, Maestro), including cards enrolled in strong customer authentication (PSD2);
• digital wallets, including Apple Pay and Google Pay;
• PayPal;
• any additional local or regional payment method displayed at checkout, such as SEPA direct debit or "Buy Now, Pay Later" instalments where eligible.
Payment is due at the time of order confirmation. The authorised amount is captured when the order is accepted by the relevant Business Customer and in any event no later than at the moment the goods are dispatched. Where instalment payment is offered, the instalment schedule, total cost of credit and applicable consumer credit information are displayed prior to order confirmation.
oobyte reserves the right to withdraw or replace individual payment methods for operational, regulatory or risk-management reasons. The set of payment methods actually available at checkout may vary by country, payment amount, device and Business Customer; the authoritative list is the one displayed at the time the End User confirms the order.
6.3 Authorisation, capture and PSP
Payment processing is performed by licensed third-party payment service providers ("PSPs") selected by oobyte. By confirming an order the End User authorises oobyte and the relevant PSP to debit the amount due from the selected payment instrument. Card data are tokenised and are not stored on oobyte's systems in the clear. Chargeback, refund and dispute procedures follow the rules of the applicable card scheme or payment instrument, subject to the consumer protection provisions of these Terms and Conditions.
6.4 Invoicing
An order confirmation is sent to the End User by email immediately after the order is placed. A compliant invoice (or simplified invoice where allowed) is provided electronically no later than at the time of dispatch. The End User may obtain a copy of any invoice at any time from the order history of the user account or by contacting customer support.
7. Delivery and fulfilment
7.1 Delivery models offered by Business Customers
Business Customers may offer End Users multiple delivery or pick-up methods, including:
• online payment and self-collection at a physical outlet;
• online payment and home or pick-up-point delivery.
When registering the Shop Profile, Business Customers choose the delivery model that best suits their business. Business Customers may change or add delivery models at any time through the oobyte account management panel. The delivery and collection arrangements referred to in this paragraph are fully managed and organised by the Business Customer. oobyte does not intervene operationally in those arrangements and, subject to Section 13 (Liability), is not liable for any delays, losses or other damages caused by the Business Customer's execution of delivery.
7.2 Default delivery time
Unless a shorter or longer delivery time is indicated on the product detail page, the standard default delivery time is 8 business days from order confirmation. The total delivery time is in any event capped at 30 calendar days from the conclusion of the contract in accordance with Art. 18 of Directive 2011/83/EU, unless the End User and oobyte (or the relevant Business Customer) have expressly agreed otherwise. If the goods cannot be delivered within the default or agreed period, oobyte will inform the End User promptly and offer either a new reasonable delivery date or termination of the contract with a full refund, at the End User's choice.
7.3 Risk and title
Risk of accidental loss or deterioration of the goods passes to the End User at the moment the goods are physically handed over to the End User or to a third party indicated by the End User (other than the carrier chosen by the End User).
8. Right of withdrawal (EU consumers)
8.1 Statutory right of withdrawal
If you are a consumer habitually resident in a Member State of the European Union, you have the right to withdraw from the contract of sale concluded on the oobyte platform within 14 calendar days without giving any reason and without incurring any cost other than those provided for in Arts. 13(2) and 14 of Directive 2011/83/EU.
The withdrawal period expires 14 calendar days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. Where several goods ordered in one order are delivered separately, the period expires 14 calendar days after the day on which you acquire physical possession of the last item. Where the contract is for the provision of a service, the period expires 14 calendar days after the day on which the contract is concluded.
8.2 How to exercise the right of withdrawal
To exercise the right of withdrawal, you must inform oobyte (ooblee Alpine GmbH, Am Tabor 36, 1020 Vienna, Austria, email support@oobyte.net, telephone +43 676 9312818) of your decision to withdraw from the contract by an unequivocal statement. You may, but are not obliged to, use the model withdrawal form set out in Section 8.6 below. You may also complete and submit the model withdrawal form, or any other clear statement, electronically through the customer support section of the oobyte platform. If you use this option, oobyte will acknowledge receipt of the withdrawal on a durable medium (for example by email) without delay.
To meet the withdrawal deadline it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
8.3 Effects of withdrawal
If you withdraw from the contract, oobyte shall reimburse all payments received from you, including standard delivery costs (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by oobyte), without undue delay and in any event not later than 14 calendar days from the day on which oobyte is informed of your decision to withdraw. The reimbursement will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of the reimbursement.
oobyte may withhold reimbursement until it has received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back the goods or hand them over to oobyte, or to the person authorised by oobyte to receive the goods, without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.
In accordance with Section 11.3 below, oobyte bears the direct cost of returning the goods for all standard consumer returns. You are only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
8.4 Exceptions to the right of withdrawal
In accordance with Art. 16 of Directive 2011/83/EU, the right of withdrawal does not apply to, among others:
• the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery, in particular opened cosmetics, skin care, fragrances and personal care articles;
• the supply of goods made to the consumer's specifications or clearly personalised;
• the supply of goods which are liable to deteriorate or expire rapidly;
• the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
• the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
• contracts where the consumer has specifically requested a visit by oobyte for the purpose of carrying out urgent repairs or maintenance;
• the supply of digital content which is not supplied on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is thereby lost.
Where an exception applies, the right of withdrawal under this Section 8 is excluded but the consumer's statutory legal guarantee under Section 12 remains fully available.
8.5 Relationship with the oobyte commercial returns policy
The oobyte commercial returns policy set out in Section 11 is offered by oobyte as a commercial advantage in addition to, and without derogating from, the statutory right of withdrawal described in this Section 8.
8.6 Model withdrawal form (Annex I, Directive 2011/83/EU)
You may copy and complete the form below and send it back only if you wish to withdraw from the contract:
To: ooblee Alpine GmbH, Am Tabor 36, 1020 Vienna, Austria, email: support@oobyte.net
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
9. Commercial returns policy and refunds
In addition to the statutory right of withdrawal set out in Section 8, oobyte guarantees End Users the following commercial returns policy for all products offered on the oobyte platform, applicable uniformly across the oobyte Marketplace, the web shop and the mobile applications:
9.1 Return window
The return of a product must be requested and carried out within 14 calendar days from the date of receipt of the goods, as evidenced by the delivery documents. oobyte may from time to time extend the commercial return window for specific assortments or markets; any such extension will be clearly displayed on the product detail page or at checkout.
9.2 Return conditions
• the returned goods must be in a state that allows resale, i.e. not used beyond what is necessary to establish the nature, characteristics and functioning of the goods, and showing no signs of abnormal wear;
• the manufacturer's sealed packaging must not have been opened for products belonging to the hygiene exception categories listed in Section 8.4;
• where the goods are delivered in a damaged condition, the End User must document the damage (email, photograph, in-app report, or another form appropriate to the case) no later than the calendar day following receipt of the goods.
9.3 Return costs and refund timeline
All standard return shipping costs, as well as the financial and logistical costs of processing the refund, are borne by oobyte. The refund lead time is not later than 3 business days from the receipt of the returned goods at oobyte's or oobyte's vendor's warehouse. oobyte guarantees transparency and will inform the involved End User about return and refund dates.
9.4 After expiry of the commercial return window
If the End User recognises the product as defective after the expiry of the 14-day commercial return window under this Section 9, the statutory legal guarantee set out in Section 12 continues to apply for the full duration provided by applicable EU law.
10. Legal guarantee of conformity (EU consumer sales)
10.1 Two-year legal guarantee
In accordance with Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods, End Users who qualify as consumers have the right to a legal guarantee of conformity of at least two years from the delivery of the goods. During this period, if the goods prove to be defective or non-conforming with the contract, the consumer is entitled to have the goods brought into conformity free of charge, by repair or replacement, or to obtain a proportionate price reduction or termination of the contract under the conditions and in the order of remedies foreseen by the Directive and by the applicable national implementing legislation.
For second-hand goods, the duration of the legal guarantee may be reduced by agreement between the parties to a period that is not shorter than one year, where expressly disclosed before the conclusion of the contract.
10.2 How to make a guarantee claim
To exercise the legal guarantee, the End User should contact oobyte customer support at support@oobyte.net, or through the customer support section of the oobyte platform, providing: the order number, a description of the non-conformity, and, where possible, photographic or video evidence. oobyte will acknowledge receipt of the claim without undue delay and will coordinate the appropriate remedy (repair, replacement, price reduction or termination) with the relevant Business Customer in accordance with the Directive.
The cost of examining the goods, shipping them back to the Business Customer or to oobyte for assessment, and returning them once repaired or replaced, is borne by oobyte for all claims made within the legal guarantee period, unless the claim is manifestly abusive or the defect is due to the End User's own handling of the goods after delivery.
10.3 Relationship with commercial guarantees
The legal guarantee described in this Section 10 is mandatory and cannot be excluded or limited. Any commercial guarantee, extended warranty or "satisfied or refunded" promise that may be offered by oobyte or by a Business Customer for a specific product is additional to, and not a substitute for, the legal guarantee. The content and conditions of any commercial guarantee are communicated separately on the relevant product detail page or at checkout.
11. Liability
oobyte strives to create a personalised, secure and advanced service that uses standard technologies available on the market to expand its availability. However, oobyte does not guarantee that the oobyte platform and the services offered on the platform can be made available without interruptions, errors and other technical malfunctions or security gaps ("disruptions"). oobyte will remedy a detected disruption within a reasonable period of time after becoming aware of it.
Business Customers are required to make their product and service catalogue as accurate as possible and to provide all relevant information about the products and services. oobyte has only an intermediary role with regard to the contractual relationship between the Business Customer and the End User and therefore does not assume any warranty or liability for the accuracy, completeness, reliability, timeliness or accuracy of the products and services sold by Business Customers via the oobyte Marketplace, or of the product descriptions and other content they provide, subject to the statutory consumer protection rules set out in Sections 8, 9 and 10 above and to the commercial guarantees given by oobyte directly to End Users.
oobyte shall be liable for intent and any kind of negligence in the event of a breach of essential contractual obligations, i.e. those duties whose fulfilment is essential for the proper execution of the contract and on whose compliance the User may regularly rely, but in the case of simple negligence limited to the typical damage foreseeable at the time of conclusion of the contract. In all other respects, oobyte is liable only for damages caused by intent or gross negligence. The limitation of liability under this paragraph does not apply to damages resulting from injury to life, limb or health, nor to liability under the Austrian Produkthaftungsgesetz (Product Liability Act) or any equivalent EU Member State product liability legislation. In all other respects, statutory liability remains unaffected, in particular in the event of fraudulent concealment of a defect or under an assumed guarantee.
oobyte is not liable for damages that are based solely on the User's behaviour in relation to their own account or the account of another User. Users are responsible for all their activities and any damages resulting from them, as well as for copyrighted content such as photos, texts and other data uploaded, generated, collected, stored, distributed, transmitted or displayed on or in connection with a user account (see Section 14 and Section 3). oobyte is not liable for the content and other information published by Users on the oobyte platform, subject to applicable notice-and-action obligations under Regulation (EU) 2022/2065 (Digital Services Act).
Liability for data loss attributable to oobyte is limited to the costs of restoring data that would also have been lost if the User had backed up the data regularly and in a risk-adequate manner.
Where oobyte's liability is excluded or limited, this also applies in favour of the personal liability of its legal representatives, executives and other vicarious agents.
The User shall indemnify oobyte, its affiliated companies, legal representatives, executives and other vicarious agents against all claims that other Users or third parties may have against oobyte due to an infringement of their rights caused by content posted by the User, advertisements on the oobyte platform or the User's other use of the oobyte platform in breach of these Terms and Conditions or against applicable law. The indemnification is limited to the statutory attorney's fees and court fees incurred in connection with the defence. In the event of a third-party claim, the User shall provide oobyte with all information necessary to assess and defend against the claim.
12. Force majeure
Neither party shall be liable for any delay in, or failure of, performance of its obligations under these Terms and Conditions or under a contract concluded on the oobyte platform to the extent that the delay or failure is caused by an event of force majeure. For the purposes of this clause, a "force majeure event" is any event beyond the reasonable control of the affected party, including in particular: natural disasters (earthquakes, floods, fires, storms), epidemics and pandemics, war, terrorism, civil unrest, strikes and industrial action affecting carriers or suppliers, embargoes and other acts of public authority, interruptions of electricity, telecommunications, internet backbones or cloud services, large-scale cybersecurity incidents, and failures of upstream suppliers that cannot be reasonably substituted.
The affected party shall notify the other party without undue delay, specifying the nature of the event and its estimated impact, and shall take reasonable steps to mitigate the consequences. Time-limited obligations (delivery deadlines, refund deadlines where legally permissible, response times) are suspended for the duration of the force majeure event.
If the force majeure event persists for more than 30 calendar days without a realistic prospect of resumption, either party may terminate the affected contract by written notice. In that case, any payment already made by the End User for goods or services that have not been delivered shall be refunded without undue delay. This Section 12 does not derogate from mandatory consumer protection rules, including the statutory right of withdrawal and the legal guarantee of conformity.
13. Intellectual property and user content
The User remains the owner of all content that they own and publish on the oobyte Network, in the oobyte main feed or in any other part of the oobyte platform or in connection with the oobyte Services. By publishing content on the oobyte platform, the User agrees that such content is potentially accessible to all Internet users. The User grants oobyte a non-exclusive, time-unlimited and geographically unlimited right to use the content worldwide, in particular, but not exclusively, to transmit, display, store, present, reproduce, cancel, modify, create derivative works from, perform, publicly reproduce, distribute or otherwise use it within the scope of fulfilling the purpose of the contract.
The User may delete posted material by removing it from their profile or from the oobyte platform, or by deleting their user account. For more information, please see the Privacy Policy at legal.oobyte.net.
It is the User's responsibility to ensure that the posted content complies with these Terms and Conditions and applicable laws. The User may not post other people's private or confidential information without their prior consent or take any action that would infringe any other person's rights, including intellectual property rights. In the event of a violation of these Terms and Conditions, in particular of Section 3, the content of the User may be blocked or deleted in accordance with Section 3.
Users are prohibited from copying, modifying, dismantling, distributing, reproducing, selling or otherwise using the oobyte platform and the oobyte Services as a whole or any of their components without authorisation. Users agree not to interfere with the oobyte platform and services in any way, such as by distributing a software virus or other computer code.
All logos, graphics, page headers and scripts used in, contained in or provided through any oobyte Service are trademarks of oobyte in the countries where oobyte operates. oobyte's trademarks may not be used in connection with any non-oobyte products or services, or in any manner likely to cause confusion among oobyte's customers or that disparages or discredits oobyte.
If the User is a Business Customer, the User grants oobyte a non-exclusive right, limited to the duration of the Agreement, to use the company name, trademark and logo of the Business Customer to promote the oobyte platform and the products and services offered by the Business Customer on the oobyte Marketplace.
14. Special conditions for Business Customers
14.1 General conditions
If the Business Customer has registered in accordance with Section 4 and created a user account, it is entitled to present its product and service catalogue in the form of advertisements via the oobyte Marketplace. The Business Customer may also use the additional services listed in Sections 14.2 to 14.5.
The Business Customer must comply with special legal regulations applicable to the presentation of its products and services on the oobyte Marketplace. In particular, it must comply with the statutory information obligations towards the End User and provide a complete provider identification meeting the legal requirements.
The Business Customer is obliged to describe each advertisement and the related product or service truthfully, including all characteristics required by law. The Business Customer is prohibited from posting advertisements or other content that: (i) violates copyright, trademark or competition law or the legal provisions for the protection of minors; (ii) contains untrue information or is otherwise misleading; or (iii) violates the prohibitions contained in these Terms and Conditions (in particular in Section 3). Business Customers are solely responsible for all content they post, for their business practices, communications and behaviour towards their users, and for any other activities undertaken on the platform.
Business Customers must specify exactly where they run their business when setting up their Shop Profile. They must update their location data in their Shop Profile without delay, especially if a change of location results in a change of competent authority.
oobyte does not provide competitor protection to Business Customers; oobyte reserves the right to offer and provide the oobyte Services and the oobyte platform to competitors of Business Customers.
Business Customers grant oobyte the right to take photographs and videos of products and sales rooms of Business Customers and to take pictures, videos or other advertising material for self-promotion. Business Customers grant oobyte the non-exclusive right, limited to the duration of the Agreement, to use the Business Customer's brand and offerings, as well as photographs and other media shared or otherwise made available to oobyte, for the purpose of conducting promotional activities on the oobyte platform and elsewhere, including on other social media platforms.
14.2 Additional services offered by oobyte
The oobyte platform offers Business Customers various additional features designed to promote consumer interest. These include:
• oobyte Shop Profile: presentation of the product catalogue and user-account information;
• oobyte News Feed: the main page of the oobyte platform, divided into categories (in particular "City Shopping"), through which Business Customers advertise their new or discounted products or services;
• oobyte Happy Hour: time-limited shopping event with significantly reduced prices;
• Shopping with Friends: group purchase of a defined set of products or services at a reduced price;
• Advertising: banner ads in the oobyte News Feed;
• Sales promotion measures in accordance with Section 14.5;
• oobyte Shop Website: a dedicated website connected to the Shop Profile through which the Business Customer may offer and sell products online.
A contract between the Business Customer and oobyte for the additional services listed above is concluded when the Business Customer selects the desired additional service through the oobyte platform, submits the corresponding form and oobyte accepts the offer by means of a text-form declaration or by activating the desired service. The offer process can be cancelled at any time before submission by closing the browser window or the app, and the Business Customer has the opportunity to review and correct the information before submission. oobyte does not store the contract for additional services; the applicable terms of use are made available to the Business Customer through the oobyte platform.
oobyte is entitled to temporarily limit additional services in whole or in part for technical or other reasons, such as capacity restrictions, server security and integrity, improvements to the oobyte platform or maintenance. Section 11 on liability in the event of disruptions applies mutatis mutandis.
14.3 Subscription terms for Business Customers
Business Customers may use the oobyte platform on a subscription basis. In addition to these Terms and Conditions, the specific subscription terms apply to the Business Customer. In the event of any inconsistency between these Terms and Conditions and the subscription terms, the subscription terms shall prevail. Subscription fees and sales commissions are set out in the applicable offer terms.
14.4 Terms of payment (B2B)
oobyte manages the funds collected from the End Users in the name and for the account of the Business Customers and pays them to the Business Customers after deduction of the agreed commission and any other fees. There is no sales contract between oobyte and the End User; all contractual relationships are concluded exclusively between oobyte and the Business Customer, and between the Business Customer and the End User, subject to the consumer protection framework set out in these Terms and Conditions.
Fees in accordance with Section 14.3 are billed monthly to the Business Customer and, depending on the tariff selected, may include a sales commission or other fees, costs or charges in addition to the basic fee. For both annual and monthly subscriptions, the basic fee for the respective month of the term is paid in advance.
Sales commission on the purchase price plus VAT for products or services sold via the oobyte Marketplace falls due when the Business Customer has received the purchase price or other consideration from the End User. If the underlying contract is cancelled before receipt of the purchase price or if the contract becomes legally ineffective for other reasons, oobyte does not receive any sales commission. If the contract is cancelled after the sales commission has been paid to oobyte, oobyte shall refund the sales commission. Any claims for damages by oobyte against the Business Customer remain unaffected.
Any outstanding fees that have not yet been invoiced are invoiced at the end of the applicable billing cycle. Unless otherwise stated, all fees are charged in Euro.
Two settlement models are offered to Business Customers at the end of the agreed billing period: (i) an order overview prepared by oobyte, containing all relevant details of the orders placed during the billing period and accompanied by a commission invoice; or (ii) in exceptional cases approved by oobyte in advance via official email, a merchant-issued invoice to oobyte for the items sold during the billing period, also accompanied by a commission invoice.
Business Customers must provide oobyte with an authorised, valid payment method for the applicable fees. Tax obligations arising from transactions mediated via the oobyte platform are the sole responsibility of the Business Customer.
14.5 Sales promotion measures
oobyte may provide special support to Business Customers, in particular those who have booked additional services for a fee, through sales promotion measures. Sales promotion is usually granted in the form of a credit to be used for additional services within twelve months; unused credit must be repaid to oobyte twelve months after receipt. Alternatively, the sales promotion may be issued as a premium promise up to a certain amount, settled via monthly invoices issued by the Business Customer to oobyte. oobyte may also promote the use of the platform through untied bonus payments, in particular on entry into cities or product categories that are not yet served by the oobyte platform.
oobyte may also provide Business Customers with support through influencer marketing, by arranging contacts with influencers. Any contract between the Business Customer and an influencer is concluded exclusively between those two parties, and oobyte does not become a contractual partner and bears no responsibility for that relationship.
oobyte decides freely whether and to what extent sales promotions are granted. Business Customers have no legal claim to the granting of sales promotions under this Section 14.5.
14.6 Voucher regulations
Retailers may issue discount codes (vouchers) that reduce the purchase price by a percentage (for example ten per cent). The reduction is borne by the retailer and not by oobyte.
oobyte may issue vouchers with fixed amounts and bear them as advertising costs; these may be one-off promotions or cashback schemes where End Users can accumulate amounts to be used later. oobyte assumes no responsibility for tax obligations of Business Customers, save for the case of taxable amounts that must be declared in accordance with the applicable Austrian tax regulations.
15. Membership for End Users
15.1 Service fees and cost of delivery
oobyte may charge End Users a service fee for each order placed through the platform, unless the product detail page of the chosen product states that the service fee is null. The service fee is clearly displayed to the End User at the time of checkout and is non-refundable. oobyte may charge End Users a cost of delivery for each order, unless the product detail page states that the cost of delivery is null. The cost of delivery is clearly displayed at checkout and is non-refundable, save as otherwise required by Sections 8 and 9.
Depending on the conditions of the Membership subscription options in force at the time, oobyte may refrain from charging Members a service fee or a cost of delivery. All subscribed Members are entitled to the maximum eligible discount on each product, subject to the conditions of the Coins, oobytes and Cash discount loyalty programmes in force.
15.2 Membership plan and trial period
End Users may subscribe to one of the weekly, monthly, quarterly, half-year or annual Membership plans supported at the time. Enrolling in a Membership plan exempts the End User from the service fee for all orders placed during the Membership period. A Membership plan is activated after the Membership fee has been successfully processed and remains in effect for the specified duration.
Membership plans automatically renew at the end of each billing cycle unless the End User provides notice of cancellation prior to the renewal date. On termination or expiry of Membership, the End User is subject to payment of the service fee for all subsequent orders.
Membership may, depending on the Terms and Conditions in force at the time, include a 7-day default, 14-day or 30-day gratis trial period, during which Membership and its perks are free and can be cancelled at any time without charge. The User is not entitled to choose which trial duration applies in their particular case; this depends on the marketing campaign applicable at the time of subscription.
16. Affiliate Partner Programme
Affiliate Partners who have subscribed to the Partner (Premium) plan may earn additional income on the oobyte platform by recommending the oobyte platform, specific Business Customers or specific goods to End Users. Affiliate Partner members also have access to all capabilities and privileges of End User members in relation to service fee and cost-of-delivery exemptions and access to the maximum eligible discount on products.
Affiliate Partner Membership may, depending on the Terms and Conditions in force at the time, include a 7-day default, 14-day, 30-day or 90-day gratis trial period, during which Membership and its perks are free and can be cancelled at any time without charge. The Partner is not entitled to choose which trial duration applies in their particular case.
The Programme allows Affiliates to invite new paying users ("Referred Users") via unique referral links or codes and to be compensated for these activities.
16.1 Eligibility and participation
• The Affiliate must maintain an active, paid subscription to the oobyte App for at least one month.
• The Affiliate must maintain an active, paid subscription throughout their participation.
• The Affiliate must be an individual of legal age authorised to accept this Agreement.
oobyte reserves the right to impose additional conditions for accepting and maintaining Affiliate status. New Affiliates are subject to review and explicit confirmation before status is activated.
16.2 Obligations of the Affiliate
• Act in a legal and ethical manner when referring new users.
• Promote the oobyte App exclusively to genuine potential users (friends, family, social followers).
• Avoid any misrepresentation, spam or unauthorised promotional methods.
16.3 Affiliate rewards
The Affiliate is rewarded based on the number of Referred Users who register via the Affiliate's unique referral link or code and maintain an active paid subscription for at least one month. Rewards include in-app incentives (such as Coins, vouchers, cash discounts) and monetary payments via bank transfer or other agreed legally acceptable methods, in an amount proportional to the number of Referred Users multiplied by the number of months paid by each of them, as well as to the amounts of purchases on the oobyte platform made by such Referred Users.
16.4 Usage of company assets, termination and compliance
oobyte may provide marketing materials ("Assets") to aid the Affiliate's efforts. Use of these Assets is strictly voluntary, limited to promotional activities conducted by the Affiliate and subject to oobyte's branding and usage policies.
The Programme is effective as long as the Affiliate maintains an active Partner plan subscription and meets the above requirements. Either party may terminate at any time, with or without cause. Upon termination, all Affiliate privileges and benefits are suspended, and oobyte will settle any earned and due payments for referrals registered prior to termination.
The Affiliate is solely responsible for compliance with applicable laws and regulations and for the payment of any taxes, social security or other contributions arising from the earned rewards. To the extent permitted by applicable law, oobyte shall not be liable for any indirect, special or consequential damages arising from the Affiliate's participation in the Programme.
17. Termination of the user contract and deletion of the user account
End Users and Business Customers who have not booked any fee-based additional services may, unless otherwise agreed, terminate the user contract at any time without observing a notice period, by sending a termination notice by email to customer support at support@oobyte.net or by contacting customer support through the button provided on the oobyte platform. oobyte may terminate the user contract with End Users and Business Customers who do not use fee-based additional services under Section 14 at any time with 30 days' notice to the end of each calendar month. For Business Customers, oobyte will provide reasons for the ordinary termination; reasons may, for example, arise from a violation of the prohibitions of use under Section 3. oobyte's right to extraordinary termination for good cause remains unaffected. In the event of termination by oobyte, Business Customers and End Users may clarify the circumstances through oobyte's internal complaint management.
If the Business Customer and oobyte have concluded a contract for the provision of fee-based additional services under Section 14, those services may be terminated in accordance with Section 14.3.
Upon termination of the user contract, all content published by the User via the user profile or Shop Profile is removed and the user account and user profile, including the User's data stored therein, are deleted. However, this does not apply to data for which there are statutory retention obligations. Upon termination of contracts between Business Customers and oobyte for fee-based additional services under Section 14, all claims of oobyte fall due immediately. Business Customers are not entitled to a refund unless otherwise stipulated.
Users may request the deletion of their user account and user profile at any time by contacting customer support by email or through the button provided on the oobyte platform. The deletion of the user account and the user profile does not automatically terminate the contract concluded with oobyte, in particular for Business Customers who have entered into an agreement with oobyte for the provision of fee-based additional services under Section 14.
After termination of the user contract or deletion of the user account and user profile, the User no longer has access to the corresponding content, regardless of whether the deletion was initiated by the User or by oobyte. Claims for reimbursement or damages under these Terms and Conditions or applicable law remain unaffected.
18. Changes of prices, services and terms
oobyte is entitled to adjust the prices to changing market conditions, in the event of significant changes in procurement costs, changes in VAT or procurement prices. oobyte will inform Users in text form via the oobyte app or by email in good time, and in any event at least 30 days before the intended change, and ask for consent to the change. In the event of price increases, the User has a right of termination until the price change takes effect; oobyte will communicate this right in text form.
oobyte reserves the right to change these Terms and Conditions, or the oobyte Services and their technical functionalities, or the type of integration of a third-party service (see Section 19), at any time, or to discontinue the respective oobyte Service altogether. oobyte will only make such changes for valid reasons, in particular new technical developments, changes in the legal situation or other equivalent reasons. oobyte will inform the Users in good time, and in any event at least 30 days before the intended change, in text form via the oobyte app or by email and ask for consent to the change. If the User does not agree to the change, the user contract will continue on the unchanged terms and oobyte will have a right of termination in accordance with Section 17. Insofar as the change in the technical functionality of an oobyte Service or the type of integration of a third-party service does not lead to a change in the scope of services provided by oobyte, oobyte is entitled to make the change without the User's consent; in that case the User has a right of termination until the change takes effect, if the User does not agree with the change.
19. Third-party services
19.1 General
Individual services available on the oobyte platform are not offered by oobyte but by third-party providers ("third-party services"). The respective third-party service providers are solely responsible for the proper operation of the third-party services. oobyte's activities are limited to giving the third-party providers the opportunity to offer the third-party services on the oobyte platform, where appropriate in cooperation with individual Business Customers. oobyte therefore does not guarantee that the third-party services can be used without interruptions, errors or security deficiencies. oobyte's obligation to keep the oobyte platform itself free from such deficiencies remains unaffected (see Section 11).
The relationship between the User and the third-party service provider is a business or customer relationship concluded solely between the User and the third-party provider. oobyte has no obligation to resolve misunderstandings, arbitrations or disputes between the User and the third-party provider and is not liable for damages resulting from that relationship. Third-party services can only be used on the basis of the third-party terms of use; if the User does not agree to those terms, certain third-party services may not be usable through the oobyte platform.
19.2 Payment service providers
Business Customers who have already registered with third-party payment providers may use the integrated payment options offered there to process contracts concluded with End Users brokered via the oobyte Marketplace. Section 19.1 applies accordingly. oobyte offers Business Customers a uniform billing model that, in accordance with these Terms and Conditions, includes both oobyte platform fees and the fees of third-party providers selected by Business Customers for their business on the oobyte platform.
20. Feedback and comments
Users may post comments and opinions through any available means of communication (written comments, social media tools, communication with customer service, or otherwise). In doing so, Users must comply with these Terms and Conditions and may not knowingly publish misinformation or violate the rights of other users or oobyte employees.
oobyte reserves the right, but is not obliged, to remove or delete comments at its sole discretion and without prior notice, in particular if they violate Section 3. Section 3 applies accordingly.
oobyte values the User's opinion and is open to ideas and suggestions for supplementing or improving the oobyte platform. Under the applicable law governing these Terms and Conditions, mere ideas and suggestions are not protectable and give rise to no copyright. oobyte is therefore entitled to implement, modify or discontinue the functionality of an oobyte Service on the basis of an idea or suggestion without the consent of the proposing User.
21. Notification of copyright infringement
Anyone may report copyright infringement for content on the oobyte platform. For content posted on the oobyte social network, a notice of copyright infringement should be sent to customer support and must include information about the copyright owner, a detailed description of the copyrighted work and the alleged infringement, and a link to the page where the content is posted. Once notified, oobyte may remove the disputed content and notify the person who posted it.
Section 3 applies accordingly, with the following proviso: if the User who posted the content objects to its removal, the person who reported the infringement must provide proof of legal action taken to pursue the alleged infringement. If that proof is not provided within fourteen days of the initial report, oobyte may allow the posting and further use of the objected content.
Information submitted to customer support by persons claiming that posted content infringes copyright may be forwarded to the User who posted the content. Proof of copyright infringement may result in the permanent removal of the content and in the suspension or permanent deletion of the user account concerned. Intentional reporting of copyright infringements that do not actually exist may give rise to claims for damages and criminal consequences.
22. Privacy and data protection
22.1 Data controller
The controller of personal data collected through the oobyte platform in the context of these Terms and Conditions is ooblee Alpine GmbH, Am Tabor 36, 1020 Vienna, Austria (the contact details set out in Section 1 apply). Where the processing is carried out on behalf of Business Customers in the context of the contractual relationship between a Business Customer and an End User, the Business Customer is the controller and oobyte is the processor within the meaning of Art. 4(8) GDPR, subject to the data processing agreement concluded under Art. 28 GDPR.
oobyte does not at this time maintain a mandatory Data Protection Officer under Art. 37 GDPR. Should one be appointed, the contact details will be published in the Privacy Policy at legal.oobyte.net.
22.2 Legal bases for processing
Personal data are processed on the following legal bases:
• performance of a contract or pre-contractual steps (Art. 6(1)(b) GDPR): account creation, order processing, payment, delivery, customer service, execution of the right of withdrawal and of the legal guarantee;
• compliance with a legal obligation (Art. 6(1)(c) GDPR): tax and accounting retention, consumer protection record-keeping, regulatory requests;
• legitimate interests of oobyte (Art. 6(1)(f) GDPR): platform security and fraud prevention, analytics and service improvement, direct marketing of our own similar products and services to existing customers;
• consent (Art. 6(1)(a) GDPR): non-essential cookies and comparable tracking technologies, newsletters and electronic marketing where required, participation in optional loyalty and affiliate campaigns;
• vital interests and tasks in the public interest: only exceptionally, where applicable law requires it.
22.3 Categories of data and recipients
The categories of personal data processed include: identification data (name, date of birth where required), contact data (email, phone, delivery and billing address), account and authentication data, order and payment data (tokenised payment instrument reference, amounts, timestamps), content posted by the User, device and connection data (IP address, device identifiers, app analytics), and correspondence with customer support.
Recipients and categories of recipients are: Business Customers (only to the extent necessary to fulfil the order and provide customer service), carriers and logistics partners, payment service providers and card schemes, customer support platforms, cloud infrastructure providers, fraud-prevention and anti-money-laundering service providers, professional advisers, and public authorities where required by law.
22.4 International transfers
Where personal data are transferred to recipients outside the European Economic Area, the transfer is governed by an adequacy decision of the European Commission or, failing that, by the Standard Contractual Clauses approved under Commission Implementing Decision (EU) 2021/914, supplemented where necessary by appropriate technical and organisational measures. A copy of the applicable transfer instrument is available on request from support@oobyte.net.
22.5 Retention
Personal data are retained only for as long as necessary for the purposes for which they were collected. Indicative retention periods are:
• account and contract data: duration of the account plus the statutory limitation periods applicable to the contractual relationship;
• tax and accounting data: seven years from the end of the year in which the underlying transaction took place, in accordance with the Austrian Federal Fiscal Code (BAO) and equivalent national rules;
• fraud-prevention and security logs: generally between 6 and 24 months;
• marketing and analytics data: until the User objects or withdraws consent, and in any event no longer than needed to achieve the purpose;
• customer support tickets: up to 3 years from closure, unless a statutory retention obligation is longer.
22.6 Your rights
Within the limits set by the GDPR, the data subject has the right of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), objection to processing (Art. 21) and the right not to be subject to a decision based solely on automated processing including profiling (Art. 22). Where processing is based on consent, the data subject may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Requests can be exercised by contacting support@oobyte.net.
The data subject also has the right to lodge a complaint with a supervisory authority. The supervisory authority competent for oobyte is the Austrian Datenschutzbehörde (DSB), Barichgasse 40-42, 1030 Vienna, Austria, dsb@dsb.gv.at. Consumers may also address the supervisory authority of their habitual residence.
22.7 Necessity of providing data
Providing account-registration, order and payment data is a contractual requirement; without it, oobyte cannot conclude or perform the contract. Providing tax data may also be a statutory requirement in certain cases. Providing data for non-essential purposes (such as newsletters) is always optional and is based on consent.
22.8 Privacy Policy
Further details on the processing of personal data, including specific processing activities, technical measures and the cookie policy, are set out in the Privacy Policy available at legal.oobyte.net. In case of inconsistency between this Section 22 and the Privacy Policy with regard to the concrete description of a processing activity, the Privacy Policy prevails; this Section 22 prevails over the Privacy Policy on any matter of contractual rights and obligations between oobyte and the User.
23. Governing law and dispute resolution
Austrian law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. If you use the oobyte platform and the oobyte Services as a consumer and have your habitual residence in another country at the time of conclusion of the contract, the application of mandatory consumer protection provisions of that country remains unaffected by this choice of law.
If you are an entrepreneur and have your registered office in Austria at the time of conclusion of the contract, the exclusive place of jurisdiction is the registered office of ooblee Alpine GmbH, Vienna, Austria. In all other respects, the applicable statutory provisions on local and international jurisdiction apply.
oobyte maintains an internal complaint management system for all Users of the oobyte platform, which is free of charge and accessible through customer support (support@oobyte.net). Customer support will carefully examine the complaint, take appropriate action in a timely manner and inform the complainant about the outcome of the complaint procedure. oobyte will regularly review its internal complaint management system.
24. Final provisions
Should any provision of these Terms and Conditions be or become invalid, the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.
Headings in these Terms and Conditions are for convenience only and do not affect the interpretation of the clauses. References to a Section are references to a Section of these Terms and Conditions unless stated otherwise.
The current version of these Terms and Conditions, together with the Privacy Policy and the Impressum, is published on legal.oobyte.net. oobyte recommends that Users save or print a copy of the version in force at the time of conclusion of the contract.
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